Company
Impact XM
Region
US
Industry
Utilities
Technologies
Data Visualization
Requirement
Managing an extensive amount of sensitive data was proving strenuous for the organization. They were looking for a trusted technology partner to help them utilize their data for apt and prompt decision-making.
Challenges
Manually identifying and updating ticket statuses was time-consuming and took a toll on our client’s capabilities in determining timely and accurate actions. The organization was challenged with ineffective tracking, reporting, and budget planning.
Result
Utilizing data visualization tools - Grafana and Tableau, Fingent helped the client build intuitive dashboards that enabled them to identify critical tickets quickly, provided map-based visualization of ticket patterns, enabled easy financial expenditure assessment, and simplified tracking and reporting.