Company
CAV, Inc. (Canadian Administrator of Video Relay Service)
Region
Canada
Industry
Assistive Technology
Technologies
XCode, Visual Studio | C#.NET, Swift | SQLite/JSON | Blend, Sketch
Requirement
The client offered internet-based Video Relay Services (VRS) for the deaf community and had a desktop and laptop application with several bugs. Upon recognizing this, the client sought to develop a dependable application that would allow their deaf customers to effortlessly make and receive calls at any time.
Challenges
The client's current wrapper application suffered from numerous bugs, resulting in frequent crashes and significant performance issues. Consequently, they were unable to provide a compatible and reliable application for their customers to use seamlessly at any time of the day.
Result
With a deep understanding of the client's needs, Fingent developed a powerful native VRS application that not only empowered deaf individuals to effortlessly communicate through calls but also offered advanced features like manage their call logs, contacts, business, and support emergency calls to national hotlines.
“ Off-the-shelf products in the market couldn’t accommodate our multi-party customer relations model “.
Fingent’s bespoke CRM application, tailored to our needs, streamlines processes for both our builders and suppliers. They even suggested ideas to maximize efficiency “.
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